Each item is crafted using the finest materials and fully guaranteed from the date of purchase subject to the normal conditions of wear and tear. Normal wear and tear, including scratches and dents, are not covered by the warranty. The paint on the bottle may fade, flake and scratch due to normal abrasion, impacts or repeated washing and this is not considered a defect.
The warranty period for manufacturing defects is 2 years. The guarantee is only valid if it is accompanied by the original purchase receipt.
If you detect a manufacturing defect in any of our products you have a period of two months to notify us and request the return of the product. We remind you that after 6 months from the purchase it is the customer who has to prove that it is a manufacturing defect and not caused by use.
In case you want to request a return you must start the return process indicating “defective” as the subject of your email. For more information, see the “Returns” section.
Charlotte Brengman reserves the right to decide if the incident corresponds to a manufacturing defect or to another cause.