General Conditions
By making an order, you are accepting these General Conditions, which are solely intended to provide an environment that is more favourable to e-commerce. The points brought together in these conditions are:
Purchase securely through Payment Gateway
Payment Gateway (“Verified by VISA” secure payment system): payment is made through an independent WEBSITE that accepts a wide variety of credit and debit cards. When making a payment through the gateway, the user is directly connected to the bank’s website.
Purchases that are made via the payment gateway are made securely by means of SSL protocol. With this protocol, all of your financial data is encrypted and cannot be seen by anybody except you.
Payment by bank transfer
Orders not paid after 72 hours are canceled. You can reactivate them from your account.
Prices
Shipping costs are not included in the price. They are included in the final quotation.
Invoicing
An automated order receipt is generated with every purchase, which is drawn up using the data provided by the customer. If you require an invoice, please send an email to info@aguita.eu indicating your order number and the tax information required to generate the invoice.
Warranty
Each item is crafted using the finest materials and fully guaranteed from the date of purchase subject to the normal conditions of wear and tear. Normal wear and tear, including scratches and dents, are not covered by the warranty. The paint on the bottle may fade, flake and scratch due to normal abrasion, impacts or repeated washing and this is not considered a defect.
The warranty period for manufacturing defects is 2 years. The guarantee is only valid if it is accompanied by the original purchase receipt.
If you detect a manufacturing defect in any of our products you have a period of two months to notify us and request the return of the product. We remind you that after 6 months from the purchase it is the customer who has to prove that it is a manufacturing defect and not caused by use.
In case you want to request a return you must start the return process indicating “defective” as the subject of your e-mail. For more information, see the “Returns” section.
AGUITA ISLAS CANARIAS SLU reserves the right to decide if the incident corresponds to a manufacturing defect or to another cause.
Validity, Price and Payment Terms
The quotations, or sale offers, shall only be valid in writing, and during the period indicated therein. If a period is not indicated, this shall be 30 days.
Payment shall be made when making the order. AGUITA ISLAS CANARIAS SLU can suspend delivery or the service until full payment has been made.
Delivery times
Delivery times within Canary Islands are from 2 to 3 business days, depending on the island. The shipping agent is Correos.
The indicated delivery times are approximate and non-binding. The place of delivery is indicated on the Order Confirmation.
AGUITA ISLAS CANARIAS SLU reserves the right to take back ownership of the product in the case of non-payment of the Price.
Custom orders take 1 to 2 working days to manufacture.
Delays
Correos considers it normal for a registered shipment to take up to 14 calendar days to reach its destination, so it is not possible to open an incidence until after this period since the shipment was made. A shipment by Correos is not considered lost until Correos so dictates, and not when the buyer considers that it should have arrived.
Returns and exchanges
Items ordered online can be returned within 15 days of receipt. Shipping costs for returns are at buyer’s expense.
We will not accept returns for any items that have been used or show any signs of wear and tear. We strongly advise all customers to check their purchase thoroughly upon delivery before disposing of any original packaging.
We do not accept returns for custom orders.
Please note that any costs related to the original order shipment will not be refunded. Below we indicate the rates:
Canary Islands: 5€
To return an item, you must previously send us an email to info@aguita.eu with the subject “return” indicating the order number or copy of your purchase ticket or invoice.
If after receiving an item and being reviewed by us, we consider that the requirements for the return of the item have been met, we will proceed to refund the purchase amount minus the shipping costs according to the rates mentioned above within a maximum period of 30 days from the date you made the return.
AGUITA ISLAS CANARIAS SLU will never accept returns sent by postage due / against reimbursement.
We will only refund the amount of the return costs when the item is defective or there has been an error in the shipment. In these cases and after checking that one of these reasons is proven, we will reimburse the full amount paid, including shipping and return costs.
For us to proceed with the return, the following conditions must be met:
- The product must be returned unused and in perfect condition, including the original packaging and invoice or sales ticket.
- You must have sent us an email previously with the subject “Return”.
If the conditions set for the return are not met and we do not accept it, we will contact you to communicate the reasons for the non-acceptance and so you can inform us where we can send back your order. In this case, the shipping costs will be payable by the customer.
The refund for the returned item will be made on receipt thereof by means of bank transfer. The return package must contain the account number to which the refund will be made (IBAN and BIC or SWIFT).
If an item arrives in poor condition, this must be reported by email within 48 hours. In this case, the shipping costs shall be payable by AGUITA ISLAS CANARIAS SLU.
If the package arrives in poor condition, make a note of it on the carrier’s delivery note before (s)he leaves. This will enable the agent’s insurance to cover possible damages caused to the order.
Keep the items that have arrived in poor condition in case the shipping agent arrives to collect them.
To make a change you must first request the return and then make a new order. The same policy applies as for returns.
Liability
This web page is the property of AGUITA ISLAS CANARIAS SLU. All the rights to its content, images, text, design and software are the property of AGUITA ISLAS CANARIAS SLU.
All the elements of this page, including but not limited to its design and content, are protected by Intellectual and Industrial Property laws and international treaties related to Copyright.
AGUITA ISLAS CANARIAS SLU shall not, under any circumstances, be held liable for damages of any kind arising from or related to the use of this web page.
AGUITA ISLAS CANARIAS SLU must be compensated in the case of any damages resulting from your failure to comply with these conditions or use of the content of this web page without prior authorization.
Agüita is a trademark registered to AGUITA ISLAS CANARIAS SLU who assumes the liability described in the above paragraphs related to trademarks.
Force majeure
AGUITA ISLAS CANARIAS SLU does not accept liability for delays caused by circumstances outside its reasonable control and is entitled to an extension of performance; as a non-limiting example of these circumstances, these include strikes, shipping, supply or production problems, exchange rate fluctuations, government action and natural disasters. If the cause remains for more than 2 months, this agreement can be terminated by either party without the right to compensation.
Scope of the General Conditions
These General Conditions are applicable to all sales or services described in our advertisements and quotations via internet or made verbally.
Any amendments shall be made by AGUITA ISLAS CANARIAS SLU in writing. Any other terms or conditions shall be excluded. These terms and conditions are subject to change at the discretion of AGUITA ISLAS CANARIAS SLU, without prior notice, while respecting all agreements and transactions completed prior to the said change.
Orders
Orders shall be accepted in writing via the WEBSITE and shall only be binding once accepted by the Payment Gateway or once the total amount is received by bank transfer.
AGUITA ISLAS CANARIAS SLU reserves the right to return the amount paid and cancel the order. This right will be exercised in the case of irregularities in the procedure or if an offense is suspected.
Amendments
AGUITA ISLAS CANARIAS SLU reserves the right to change the content of this web page at any time and without prior notice.
Consumer Rights
If you are a Consumer, none of the provisions in this contract will in any way affect the mandatory provisions related to consumers.
Withdrawal
If you wish to exercise the right of withdrawal, you have 14 calendar days from the date of receipt of the goods to send us an email with subject “withdrawal” to the address info@aguita.eu indicating the following information:
Order number:
Reception date:
Name of the buyer:
Buyers’ address:
If the shipping address is different from the buyers’ you must indicate the name and address of the recipient.
Confidentiality. Data protection law
Confidentiality of the payment is guaranteed through a secure payment module called Payment Gateway (“Verified by VISA” secure payment system): payment is made through an independent WEBSITE that accepts a wide variety of credit and debit cards. When making a payment through the gateway, the user is directly connected to the bank’s website. AGUITA ISLAS CANARIAS SLU guarantees that all of the data collected via the form will be used in the manner and with the limitations and rights granted by Organic Law 15/1999 of 13 December on Personal Data Protection (LOPD). The processing and management of that data complies with the provisions set out in Royal Decree 1720/2007 of 21 December approving the implementing Regulations of Organic Law 15/1999. You authorize AGUITA ISLAS CANARIAS SLU for the use and computer processing of the personal data submitted by you, which will be used to provide you with information about our distribution conditions, the promotion of AGUITA ISLAS CANARIAS SLU products and services and for historic and statistical purposes. You can exercise your rights of access, rectification, objection and deletion of your personal data, in accordance with the provisions established in current legislation on personal data protection, by contacting AGUITA ISLAS CANARIAS SLU (Calle La Sardana 4, 38618 Granadilla de Abona, Santa Cruz de Tenerife).
Jurisdiction. Applicable law
This sales service is regulated by LAW 34/2002 of 11 July on information society and e-commerce services. (LSSICE).
Purchases made on www.aguita.eu are subject to current Spanish legislation and all other related legislation, on the understanding that the purchases are made to AGUITA ISLAS CANARIAS SLU, with registered office at Calle La Sardana 4, 38618 Granadilla de Abona, Santa Cruz de Tenerife.
With regard to any discrepancies or disagreements that may arise concerning the fulfillment or interpretation of the purchase agreement made, or any of its conditions, the parties shall submit to the Courts of ARONA.
If any provision of this contract is declared invalid or inapplicable by a Court, all other provisions shall not be affected.
Data protection policy
The aim of our privacy policy is to comply with current legislation on personal data protection to the maximum extent. If you have any questions about the confidentiality or processing of your data, or if you are a customer of ours and wish to exercise any of the rights to information, objection, rectification and deletion to which you are legally entitled, you can contact us at the address indicated below.
AGUITA ISLAS CANARIAS SLU
Calle La Sardana 4
38618, Granadilla de Abona
Santa Cruz de Tenerife
Phone: +34 686 654 401
We guarantee that we will never share your data with any external organization or business.
The users guarantee and shall in any case be responsible for the truthfulness, accuracy, validity and authenticity of the Personal Data provided.
Identification of the holder Law 34/2002
www.aguita.eu is a domain owned by AGUITA ISLAS CANARIAS SLU, with address at Calle La Sardana 4 at 38618 Granadilla de Abona (S.C. de Tenerife) and with CIF B76823087.
Agüita is a commercial name and the owner indicated above is the owner and administrator of the online sales website “www.aguita.eu”, which offers the sale of its products to users or non-merchant customers (retail).
This site is accessible through the following address: www.aguita.eu and “www.agüita.es”.